• We will accept stun guns returns within 15 days of original ship date. Stun guns and their packaging must be returned unused and in resalable condition. All stun guns that are not in an unused/resalable condition will not be refunded.
• A return authorization is required to return our stun guns. Please email returns@uzistunguns.com for a return request. Please do not send back packages without prior authorization, as they will be refused. The customer is responsible for return freight charges.
• Upon receiving the authorized returned package, we will issue a full refund, less shipping and handling.
• If damage has occurred and you feel that it was due to mishandling by the freight carrier, please contact Customer Service at (801) 473-9460 to advice immediately. We will then file a claim. Please keep all packaging until claim has been settled.
• Refused or Undeliverable Merchandise will be assessed a 25% restocking fee and freight charges will not be refunded.

If you would like to exchange your stun gun, please email returns@uzistunguns.com. Please inform us of the stun gun you wish to exchange it for as long as the stun gun and box are in unused, resalable condition. Exchange freight will be customer responsibility (to return and reship.)

Any stun guns that have chips, scratches, etc. due to manufacture flaw will gladly be replaced. These incidents must be reported within 5 business days of stun gun receipt. Please inspect your stun gun as soon as you received it.

For any additional questions, information or exceptions concerning returns please email returns@uzistunguns.com.

Shipping Information

We ship all our picture frames via United Parcel Service ("UPS"). We use a real time calculator that uses your zip code and the weight of your total order to determine the appropriate shipping costs. Please understand that we are not making money on our shipping rates. These rates cover the costs of shipping and packaging material only.

Please note that UPS cannot deliver packages to a P.O. Box. All packages shipped to Alaska and Hawaii will be shipped UPS 2 Day Air. Insurance is included on all packages. Please inspect your package upon arrival. We ask that you do not accept packages showing signs of external damage. Please notify us of damaged merchandise as soon as possible so we can file a claim with UPS. Any package opened with obvious, visible, external damage may not be returned.

Expected Delivery Time

All orders placed Monday - Friday are shipped within 24 hours from time of purchase. All orders placed Saturday and Sunday will be shipped the following business day. The approximate shipping time-in-transit depends on the shipping method you choose during checkout. Please use the map provided by UPS below to calculate approximate delivery time for UPS Ground. (Please note: UPS only picks up/delivers packages on business days):

These are estimated times only! Packages may arrive sooner or later depending on time of the year and weather.

Sales Tax

Uzistunguns.com does not collect sales tax on purchases shipped to destinations out of the state of California. Shipments to California residents will be subject to 7.75% sales tax.